Includes simple but powerful support for up startups.
20 Hours Pooled Support
1 Monitored System
8/5 Support
Security Awareness Training
Up to 35 Users
For cutting edge companies looking to stay competitive.
40 Hours Pooled Support
3 Monitored Systems
8/5 Remote support
Security Awareness Training
Up to 35 Users
Everything you can get from a our business solution and more.
60 Hours Pooled Support
4 Monitored Systems
8/7 Remote support
Security Awareness Training
Up to 35 Users
We provide best in class tools that help us
keep your systems running smoothly.
Call us, Email us, or Text us we have multiple ways to get in touch to help you quickly.
Our monitoring tools alert us whenever there is a problem on your mac so we can handle it proactively.
Whenever we complete a project or solve a problem we document that internally and provide that to our clients.
Our systems manage your software updates from Apple and only allow trusted, tested, and vetted items to be installed on your workstations.
We ensure that viruses and malware items are identified and removed from all workstations systematically and predictably.
Grove will strategize with you about your IT infrastructure needs and make sure you’re completely satisfied with our services.
We catalog and maintain an active inventory list of all your deployed computers and IT hardware. We help you see the entire picture.
We send you a monthly report so you can see what we have done. It also will show any outstanding issues and an at a glance view of all systems.
We let you log in and see all active open tickets from anyone at your organization so you can prioritize workflows.
Monthly security newsletter and personal dark web scanning capabilities allow employees to protect themselves at work and at home.
1 dark web monitoring report annually. Know if employee credentials show up on the dark web. Push password resets and stop a breach before it happens.
92% of data breaches are caused by human error. Annual security training covers the basics while ongoing weekly micro-security training keeps users up-to-date.
You’ll be assigned a dedicated CSM for your business. Grove will work with you to define what success means to you and create strategized solutions.
You’ll be assigned a dedicated PM for your business. Our PMs understand your IT infrastructure to make sure projects are tailored to your business’s needs.
You’ll be able to meet with your CSM and PM regularly to align on projects, needs, and success. Communication is key which is why these are included at no additional cost.
Let us help answer the most common questions you might have.
We offer best in class Network Management and VOIP services that are not included in the packages above. Enterprise customers get Network Management but additional Network support plans exist to help ensure overall stability.
We strive to hit a 30 min response time for all requests that come into our support helpdesk. We guarantee a response in an hour at a minimum.
Call our Network Operations Center, at the number you were given during your on-boarding as a Grove Technologies customer or email support@grovetech.co.
Typically for a support plan we monitor and will manage servers *(BIM, OSX Server, Windows Server, RAID Server etc.. ) or any non-network based appliance. Due to the overall complexity of Network Management and support we charge for that as a separate service.
"Hands down the best decision our firm has made this year. Grove Technologies have been instrumental in restructuring our internal network and helped resolve a whole host of issues that have plagued our firm for years.”
“Instead of saying "thats not possible" Grove ALWAYS found a solution to our problems that fit our needs and budget. They go above and beyond to ensure we are happy, taken care of, and operating efficiently.”
