Topics:
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We welcome Jon Brown of Grove Technologies. Jon is a long time VIP supporter of the show.
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Jon recalls attending a WWE even with the CCP crew, thanks to Joe’s sister.
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Starting a new business proved to be challenging initially. He talks about his learning curve and experiences building his current business.
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Jon has a concept like Uber for Tech Support.
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Grove Technologies is going to offer its internal SaaS based tool for other businesses and industries. There are integrations built for other tools like Addigy, Watchman, Jamf, etc.
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Working with others as a sub contractor can help broaden your area of expertise as a company.
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Hiring remote technicians has proven to be useful to Jon’s business model.
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Should you increase your onsite rate vs remote?
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Do your clients care if you or your staff make onsite visits to their offices?
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Grove Technologies has put their stake in the ground about being a remote only support company.
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People still don’t seem to grasp the concept of password management or Multi-Factor Authentication.
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Cybersecurity training for end users can be incredibly useful. It can also provide some discounts with insurance.
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Malwarebytes for Mac proves to be less powerful than the Windows version.
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Hook Security and Breach Secure Now are two big services to help with employee training.
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Jerry has some recommended security methods for his clients.
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Customers have a tendency to conflate security terms like VPN vs firewall.
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Jon wants you to become a sponsor of the show!
384: Interview With Jon Brown, founder & CEO of Grove Technologies
A Fun Night at WWE
AI Usage Transparency Report
Pre-AI Era · Written before widespread use of generative AI tools
AI Signal Composition
Score: 0.06 · Low AI Influence
Summary
Jon Brown, founder and CEO of Grove Technologies, discusses his company's shift to remote-only support, the importance of cybersecurity training for end-users, and recommended security methods.
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