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How SMS Can Revolutionize Your Client Assistance - Here's Why

The last question on that I have is, what do you do for those off hours? Do you have a expressed service level agreement or any kind of after hours support, or is it just a case by case thing? So we’re nine to five Monday through Friday, and we’re still maintaining that those operating hours, if it’s an extreme situation, Interlaced HQ is 24 by seven. So they have people that are on rotation and taking calls and primarily doing level one and after hours, and then they have...

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Revolutionizing Tech Support with Apple Messages for Business

I have one more quick, unrelated question I wanted to ask you about Apple messages for business. I think you had mentioned that when we last spoke. Yeah. And I looked into it a little bit recently and found that you need to identify a is it an MSP which is used in a, is it a same acronym? Different meaning it’s maybe you know better than I do. I don’t have a top of mind, but it’s like a, a. Something like a voice provider or something like that,...

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The Validation Phase: A Key Step In Building A Strong Business Foundation

Last week we talked about my business fears that I had to overcome when venturing out on my own and starting my own company. More important and more impactful than the decision itself of going out and starting a business was the validation phase. The validation phase was when I started telling my friends and family about my business idea and started getting feedback. This was in my opinion the most important part of starting a business because it’s the phase where you generate excitement and buy in. Do not...

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The Pitfalls of Growing A Team: Lessons Learned

I can definitely speak from experience on the sort of like pitfalls of trying to grow a team from 1, 2, 3 people adding one or two more. They really need to be producing from day one. And of course like you do some of this stuff on paper and you say, and a 40 hour week, someone can, oh, surely bill like this many hours and then ramp up to this many and then everybody profits and we’re all super happy. And then turns out that a person has...

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🍎🔒 Enhancing Cybersecurity on macOS: Empowering Users for a Safer Digital Journey!

Did you know that Apple is committed to keeping your macOS experience secure? 🚀✨ With their advanced technology and user-centric approach, they’re taking cybersecurity to the next level! 💻🔐 🔒✅ macOS is designed with built-in security features that help protect you from cyber threats. But Apple doesn’t stop there! They’re raising the bar by introducing an awareness feature that recommends security settings in unknown or unsafe environments. How cool is that? 😎🛡️ 🌐🔍 When you find yourself working in unfamiliar digital territories, macOS will automatically suggest security configurations to enhance...

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