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How I Got my First Client!

Many years ago I worked at a graphic design firm and digital marketing company as their IT director. At that company they had a second floor that was mostly unused and they sublet the space out to some small startups, part of my job was’t to just support the needs of the company and its staff but to support these small startups as well. Make sure they had internet and access to audio visual technologies in conference rooms that sort of thing. I built relationships with many of those startups....

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Overcoming the Fear of Starting a Business: Tips for Low Budget Entrepreneurs

In 2023 I am resolving to reflect more on the past and provide insights into my business journey and life experiences. I am challenging myself to post one video a week for the entirety of 2023 with reflections on the founding of my company Grove Technologies, an MSP that I started and took from inception to sale. I invite you to follow along with me along the way, as I chronicle lessons learned and tough business decisions that I had to make. One of the first things I thought of...

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How SMS Can Revolutionize Your Client Assistance - Here's Why

The last question on that I have is, what do you do for those off hours? Do you have a expressed service level agreement or any kind of after hours support, or is it just a case by case thing? So we’re nine to five Monday through Friday, and we’re still maintaining that those operating hours, if it’s an extreme situation, Interlaced HQ is 24 by seven. So they have people that are on rotation and taking calls and primarily doing level one and after hours, and then they have...

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Revolutionizing Tech Support with Apple Messages for Business

I have one more quick, unrelated question I wanted to ask you about Apple messages for business. I think you had mentioned that when we last spoke. Yeah. And I looked into it a little bit recently and found that you need to identify a is it an MSP which is used in a, is it a same acronym? Different meaning it’s maybe you know better than I do. I don’t have a top of mind, but it’s like a, a. Something like a voice provider or something like that,...

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The Validation Phase: A Key Step In Building A Strong Business Foundation

Last week we talked about my business fears that I had to overcome when venturing out on my own and starting my own company. More important and more impactful than the decision itself of going out and starting a business was the validation phase. The validation phase was when I started telling my friends and family about my business idea and started getting feedback. This was in my opinion the most important part of starting a business because it’s the phase where you generate excitement and buy in. Do not...

podcast videos

The Pitfalls of Growing A Team: Lessons Learned

I can definitely speak from experience on the sort of like pitfalls of trying to grow a team from 1, 2, 3 people adding one or two more. They really need to be producing from day one. And of course like you do some of this stuff on paper and you say, and a 40 hour week, someone can, oh, surely bill like this many hours and then ramp up to this many and then everybody profits and we’re all super happy. And then turns out that a person has...

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