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articles videos

Embracing Authentic Connections in the Business World!

I still remember it vividly, one day my phone rings and its one of my clients letting me know they had a friend that worked at a company that they feel could really use my services. Great, I got the information and went in to see the potential new client. I got there and pitched my services and was asked, we really value one on one service what kind of service will I get with your firm? I paused and thought and said its just me, I run the company...

Oct 17, 2023

podcast videos

Why Focusing ON Your Business Can Lead to Greater Success

I did have a question because of what you mentioned in your inability to work on the business because of what you were doing, so now that you’ve. Done this. Has that provided a chance for you to step back perhaps from tech support in some way and allow some of, I don’t know, Interlaced staff to take some of that burden from you? Or is that not part of the game yet? So we just finished the integration of the ticketing systems, which was the biggest roadblock and hurdle...

Jul 14, 2023

podcast videos

The Importance of Effective Team Communication in Dynamic Environments

Yeah, I think that the hurdle that I wasn’t as ready for, and the thing that kind of took me off guard was I came into the team. And I had built this thing and I was very comfortable where I was as the business owner operator, and I just assumed that I would continue to feel that level of comfort in continuing to build my book of business. I think that when you’re working in a large group, in a large team, especially one as large as Interlaced, it’s...

Jul 7, 2023

podcast videos

Clearing Up Misconceptions: How Mergers Can Benefit Clients

Especially when a lot of clients might have a cynical expectation that when a company that’s going just fine merges with another company, it’s out of greed or some like business reasons that doesn’t necessarily benefit them. That might be they may be prone to thinking that, so you definitely want to go even above and beyond to make sure that they’re still feeling taken care of and understanding that this is in their interest to have better coverage and more standard offerings and better support in general. So that’s...

Jun 30, 2023

podcast videos

Why Building a Strong Team is Essential for Post-Merger Success: Our Experience

Jon, in some of your strategic planning, now that the merger has fully taken place, as Joe mentioned earlier in the conversation, it’s always a challenge to expand your team, grow your team, and it’s, yeah, there’s a financial burden there. Was there a roadmap for you that was provided? By your buyer that said, look, once we do this acquisition, we’re gonna give you the ability to hire on three, five people. So we’re not only gonna allow you to add more clients in the DC area, but we’re...

Jun 23, 2023

podcast videos

Embracing the Change: How I Transitioned from Independent Operator to Employee

So how does that break down geographically and how do you put the hat on of VP of Technology and Cybersecurity at Interlaced versus Running Grove and is there a process you’re heading toward where. Everything is under one umbrella ultimately. Owner operators tend to become very bad employees because they are just aren’t used to working under a construct that they don’t have any control over. So I certainly went through that and still am going through that sort of transition. The one thing that’s been very helpful in...

Jun 16, 2023