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ZOOM reduces bandwidth of conference calls in US & enables security features by default

Early today ZOOM started alerting its customers that “in order to preserve bandwidth and to ensure that they were making the best use of global bandwidth we may experience intermittent use of HD during meetings with 3 or more participants”. They later went on to explain that ZOOM Rooms and rooms with a Conference Connecter will remain HD enabled. This comes amid a wave of news recently regarding bandwidth being used at a higher capacity ever seen in the home and enterprise markets as uncertainty around COVID-19 grows. Additionally this...

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Grove Technologies adds Apple Business Chat support channel

We are proud to be able to offer SMS based and Apple Business Chat support to our valued clients. Adding text based chat support is a natural extension of our ability to help our clients which we can now do via Messages for MacOS or iOS. You can initiate an Apple Business Chat by clicking on the Chat bubble below. Apple Business Chat is a new way to communicate with Apple and other businesses using Messages. Start a chat to get answers to your questions, schedule appointments, resolve issues, make...

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Apple Release COVID-19 Screening Tool App and Web Site

In partnership with the US Centers for Disease Control, Apple has released a free COVID-19 Screening Tool iOS app and nearly identical Web site. The interactive screening tool poses a series of questions about symptoms, risk factors, and recent exposure. Then it offers customized CDC recommendations, including guidance on social distancing and self-isolating, how to monitor symptoms, whether or not a test is recommended, and when to contact a medical provider. In addition, the app and Web site provide useful information about COVID-19, advice about how to keep yourself safe,...

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ZOOM Alert - Protect Yourself from ZOOM Bombing attacks

Note: This is a re-post of this article over at Bleeping Computer’s website. ZOOM has been in the news recently for concerns over its lack of end-to-end encryption, privacy concerns regarding data its sharing with Facebook and most recently the increase in ZOOM Meeting Bombings or unwanted intrusions. ZOOM-bombing is when someone gains unauthorized access to a Zoom meeting to harass the meeting participants in various ways to spread and hate and divisiveness, or to record pranks that will be later shown on social media. Just yesterday, the FBI released...

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Avoid COVID-19 Scams

We have received notifications from our federal partners that there are scams you should be aware regarding to Coronavirus. Some of these types of scams include: Individuals and businesses selling fake cures for COVID-19 online and engaging in other forms of fraud Phishing emails from entities posing as the World Health Organization or the Centers for Disease Control and Prevention, Malicious websites and apps that appear to share virus-related information to gain and lock access to your devices until payment is received, Seeking donations fraudulently for illegitimate or non-existent charitable...

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Troubleshooting Steps for When Your Mac Wont Print

There’s little more frustrating than being unable to print a document when you need it. You choose File > Print, and nothing happens. Or, worse, macOS looks like it’s printing, so you focus on some other task, only to realize 20 minutes later that nothing has come out of the printer. Now what? Try these troubleshooting steps.​ Check the Printer’s Print Queue App Whenever you print, the printer’s Print Queue app appears in your Dock, named for the printer. (If it doesn’t, open System Preferences > Printers & Scanners, select...

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