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Munki has a few things going for it. It has a small footprint. Its open source. Its well supported. Its free. Its not a complete solution but if you want a way to manage your systems and deploy software to your fleet of Macintosh computers with little to no budget its a good alternative to Casper. Many companies use Munki and Casper together (Google) while other smaller companies use only Munki. Munki requires any web server or Mac OSX Server running Apache, and a fairly stable network.
We have been looking at several help desk software solutions and the one that won was Solarwinds (formerly MacsDesign Studio’s) Web Help Desk. I have used this for years in other places and I love how it integrates with ARD and JAMF important for us Mac Administrators trying to stay on top of our inventory.